Service Description

BoardAndGo provides an AI-powered flight tracking and assistance platform that includes:

• Real-time flight tracking and monitoring
• AI voice call notifications for critical updates
• Multi-channel notifications (SMS, email, WhatsApp)
• Connection assistance and rebooking suggestions
• Weather impact analysis and predictions
• Terminal navigation assistance

AI Voice Calls

By using BoardAndGo, you acknowledge and agree that:

• Our AI assistant "Amy" will make voice calls for critical flight updates
• Calls may be recorded for quality assurance and service improvement
• Voice interactions are processed using artificial intelligence
• You can opt out of voice calls while maintaining other notification methods

Data Usage and Privacy

To provide our services, we collect and process:

• Flight itinerary information
• Current location (for terminal navigation)
• Contact information for notifications
• Travel preferences and history
• Voice call recordings when applicable

All data is processed in accordance with our Privacy Policy and applicable data protection laws.

Service Reliability

While we strive for 99.9% uptime and accuracy:

• Flight data is sourced from multiple providers and airlines
• We cannot guarantee absolute accuracy of third-party information
• Service availability may be affected by factors beyond our control
• Users should always verify critical information with their airline

User Responsibilities

Users agree to:

• Provide accurate flight and contact information
• Maintain updated contact details for notifications
• Not rely solely on BoardAndGo for critical travel decisions
• Use the service in compliance with applicable laws and regulations

Subscription and Billing

Our service tiers include:

• Basic (Free): Single flight tracking with basic updates
• Pro ($5/month): Up to 3 connecting flights with AI assistance
• Business ($10/month): Unlimited tracking with premium features

Subscriptions are billed monthly and can be canceled at any time.

Limitation of Liability

BoardAndGo shall not be liable for:

• Missed connections due to inaccurate third-party data
• Costs incurred from AI-suggested alternative arrangements
• Consequential losses from service disruptions
• Issues arising from telecommunication service failures

Service Modifications

We reserve the right to:

• Modify or discontinue features with reasonable notice
• Update pricing with 30 days advance notice
• Improve AI systems and algorithms
• Add or remove third-party data sources

Contact Information

For questions about these terms, contact us at:

• Email

  legal@boardandgo.com

• Phone

  +1 (231) 625-5322

• Address

  Trassaco Springs Estates