BoardAndGo

Privacy Policy

How we handle and protect your data

Data Collection

Essential Flight Data

We collect:

  • Flight itineraries and booking references
  • Airline and flight numbers
  • Departure and arrival information
  • Connection details
  • Travel document information (when provided)

Personal Information

To provide personalized service, we collect:

  • Name and contact details
  • Phone number (for AI voice calls)
  • Email address
  • WhatsApp number (if enabled)
  • Travel preferences

Use of Information

Your data enables us to:

  • Track and monitor your flights in real-time
  • Provide AI voice call updates about critical changes
  • Calculate optimal connection routes
  • Send multi-channel notifications
  • Suggest alternative arrangements during disruptions
  • Improve our AI assistant's understanding and responses

AI Voice System

Our AI voice system "Amy":

  • Uses voice recognition to understand responses
  • Records calls for quality improvement
  • Processes conversations using artificial intelligence
  • Learns from interactions to improve service

Voice recordings are stored securely and automatically deleted after 30 days unless required for specific service improvements or legal compliance.

Data Sharing

We share data with:

  • Airlines (for flight status verification)
  • Airports (for terminal navigation)
  • Weather services (for impact analysis)
  • Service providers (SMS, email, voice calls)

We never sell your personal data to third parties.

Data Security

We protect your data through:

  • End-to-end encryption for all transmissions
  • Secure cloud storage with regular backups
  • Access controls and authentication
  • Regular security audits
  • Employee training on data protection

User Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request data deletion
  • Opt out of AI voice calls
  • Export your data
  • Withdraw consent for data processing

Data Retention

We retain data for:

  • Active accounts: Duration of account activity
  • Flight data: 90 days after completion
  • Voice recordings: 30 days
  • Payment information: As required by law

International Transfers

As a global service, we may transfer data across borders. All international transfers comply with relevant data protection laws and use appropriate safeguards.

Children's Privacy

BoardAndGo does not knowingly collect data from children under 13. Parents or guardians should manage flight tracking for young travelers.

Contact Information

For privacy concerns:

  • Email

    privacy@boardandgo.com

  • Phone

    +1 (231) 625-5322

  • Address

    Trassaco Springs Estates

Last updated: January 2, 2025